After interruptions caused by Google Cloud, Spotify and Discord are back online

It’s not just you or your internet connection if you can’t connect to Spotify or Discord. On Tuesday afternoon, both services reported issues. However, there doesn’t appear to be any sort of big DNS or Amazon Web Services (AWS) issue this time. Sure, Apple’s event servers are still up and running, and we still have access to security cameras and robot vacuums, but the synchronicity is still strange.
According to Discord, after restarting its streaming service to fix one issue, a new issue caused a failure of its API, which they were still investigating as of around 30 minutes ago. “We’re looking into it,” the Spotify Status account tweeted at 1:22 p.m. ET, but gave no more specifics about what’s going on.
Spotify Status tweeted at 2:39 p.m. ET that things are looking much better, and we’ve heard indications that most customers are back online. Discord’s status page stated that “work has begun on restoring service,” and that service has now been restored as of 4:01 p.m. ET, linking the problems to a fault with a malfunctioning Google Cloud component that they had to work around.
Spotify didn’t elaborate, but a case study published by Google Cloud shows they’re also a customer, which could explain why both services are experiencing troubles. The Google Cloud status page indicates the same buggy update to the Traffic Director component that Discord mentioned, as well as a chronology that corresponds to both services’ goofy phase until it was reportedly reverted back to a workable version. It wasn’t AWS or DNS this time; it was just Google.

It’s not just you or your internet connection if you can’t connect to Spotify or Discord. On Tuesday afternoon, both services reported issues. However, there doesn’t appear to be any sort of big DNS or Amazon Web Services (AWS) issue this time. Sure, Apple’s event servers are still up and running, and we still have access to security cameras and robot vacuums, but the synchronicity is still strange.
According to Discord, after restarting its streaming service to fix one issue, a new issue caused a failure of its API, which they were still investigating as of around 30 minutes ago. “We’re looking into it,” the Spotify Status account tweeted at 1:22 p.m. ET, but gave no more specifics about what’s going on.
Spotify Status tweeted at 2:39 p.m. ET that things are looking much better, and we’ve heard indications that most customers are back online. Discord’s status page stated that “work has begun on restoring service,” and that service has now been restored as of 4:01 p.m. ET, linking the problems to a fault with a malfunctioning Google Cloud component that they had to work around.
Spotify didn’t elaborate, but a case study published by Google Cloud shows they’re also a customer, which could explain why both services are experiencing troubles. The Google Cloud status page indicates the same buggy update to the Traffic Director component that Discord mentioned, as well as a chronology that corresponds to both services’ goofy phase until it was reportedly reverted back to a workable version. It wasn’t AWS or DNS this time; it was just Google.


Status of Google Cloud:

The issue with Traffic Director has been confirmed to be caused by a recent release; the release has been rolled back and customers can now start using Traffic Director. We have identified a probable root cause and will be publishing an Incident Report within the next several days.

The issue with Cloud Load Balancing, Cloud Networking, Traffic Director has been resolved for all affected projects as of Tuesday, 2022-03-08 12:42 US/Pacific.

We thank you for your patience while we worked on resolving the issue.


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