Microsoft and iFixit team up to help independent repairers

We are now aware of the rates for the new tools as a result of the contributions made on reddit by u/SurfaceDockGuy. The article has been revised to reflect these changes.

There is no question that the “Right to Repair” campaign in the United States is gaining support and momentum. And despite the fact that Microsoft hadn’t done much to address this challenge, the company’s most recent Surface devices make an effort to make things a little bit simpler. These devices feature SSDs that can be replaced, and in the case of the forthcoming Surface Laptop SE, even more accessibility features will be included.

iFixit Pro independent repairers, Microsoft Authorized Service Providers, Microsoft Experience Centers, and Microsoft Commercial customers can now purchase official Microsoft service tools for Surface devices directly from iFixit.com thanks to a partnership that was announced today by Microsoft and iFixit.

Despite the fact that customers cannot purchase these tools directly, third-party businesses, in addition to Microsoft, are now allowed to provide repair services for consumer and commercial Surface devices. According to the news release:

This program is launching with three tools, as well as weights and accessories, all designed by Microsoft and manufactured by iFixit. These tools enable precision debonding and rebonding of adhesive for select Microsoft Surface models and will undergo the same rigorous quality testing and attention to detail that we give to all of our products.Successfully working with adhesive is one of the most challenging aspects of repairing the Surface line. Adhesive must be precisely loosened without damaging other components. During reassembly, achieving a strong bond requires precise application of force. While not necessary to complete a DIY repair, these new tools are designed to prevent damage and will help technicians performing a high volume of repairs, and assist in improving accuracy and matching factory-level adhesion.

These three tools are as follows:

The Surface Display Bonding Frame may be purchased for $29.99.

Used in conjunction with weights to provide pressure to the screen assembly while it is still attached to the device in order to guarantee that it adheres properly. The gadget that needs to be repaired should be placed on a piece of 12″ × 12″ EVA foam that has a thickness of 3/8″, which is included with the frame.

Surface Battery Cover may be purchased for $19.99.

After the device has been opened, the Surface Battery Cover is positioned on top of it to prevent any accidental contact with the motherboard or any other sensitive components.

Surface Display Debonding Tool can be purchased for $59.99.

Serves the purpose of detaching the screen assembly from the device. The tool guarantees that the opening pick is placed just deeply enough into the device to separate the screen assembly from the rest of the components without causing damage to any of the other parts.

Filling out an application to participate in the iFixit Pro program is required in order to become an independent repair technician. After being finished and given the all clear, the new iFixit Microsoft Service Tools for Surface will be available for purchase and usage.

Even while this is an important first step in the direction of repairability for Surface, iFixit understands that Microsoft still has room for improvement:

A step in the right way was taken by Microsoft when it made the choice to supply tools to independent technicians. They, like many other businesses, still have a long way to go on their journey toward repairability, and we are thrilled to accompany them on this trip. This is the first stage, as well as a test of the market; in the future, we hope to sell these to the rest of the repair community, and Microsoft is dedicated to increasing access to repair tools for new products over the course of the next year.

This agreement will not have any impact on iFixit’s editorial team, which will continue “to break down and assess new Microsoft products in an objective manner,” as the business explains. iFixit remains steadfast in its commitment to upholding its values.

This partnership with iFixit should make the lives of consumers and businesses a lot easier by providing more options for getting their Surface repaired. Considering that Microsoft no longer has any physical Microsoft Stores to handle warranty repair and exchanges, this partnership with iFixit is particularly helpful.


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