12 Tips to Troubleshoot Your Internet Connection

It is more crucial than ever to keep a reliable internet connection in this day and age due to the rise of internet-connected products for the home, online gaming platforms, and video streaming services. If you are experiencing latency when playing League of Legends or if downloading music takes an interminable amount of time, there is a significant possibility that the problem is on your end and not with your internet service provider (ISP). Check out our troubleshooting advice for your internet connection before you phone your cable company to arrange an appointment for a service call.

Attempt One other Gadget or Web site

no internet message

Start with the most basic question: does the issue only manifest itself on one of your devices, or does it affect all of them? Check to see whether your tablet or the laptop of a friend or family member can connect to the internet if you are having troubles with your computer. If the issue manifests itself on just one piece of hardware, you may confidently conclude that it is caused by that one piece of equipment.

If a particular website won’t load, you should try using a different website. If you are able to access other websites without any issues, it is probable that the issue is with the website that you are trying to visit; in this case, you will need to wait until the website administrators have resolved the issue on their end. You can check to see if there is a known service interruption by entering the website’s address into downforeveryoneorjustme.com or downdetector.com . Both of these websites are available.

If there is no reported outage, the problem may be with the cache in your browser. To determine whether or if this resolves the connection issue, you might want to access the website using a private browsing window or switch to a different internet browser. Additionally, remove the cache and cookies stored in your browser.

Verify the Wi-Fi Settings

wi-fi networks

Check the icon that represents the Wi-Fi signal in the top-right corner of macOS, as it is located in the bottom-right corner of Windows. Simply click on the symbol to check that you are connected to the correct SSID and that the password you are using is accurate. If this is not the case, it is possible that you are connecting to the incorrect network by default. Users of Windows have the option to adjust the connection priority or to right-click a network and select the Forget option. On a Mac, navigate to System Preferences > Network > Advanced, and in the Auto-Join column, de-select any networks that you do not want to join automatically.

network adapter

Windows is able to assist you in the diagnosis process if you are connected to the appropriate network but are still experiencing issues. To perform the Windows Network Diagnostic process, right-click the network icon located in your system tray and select the Troubleshoot problems option from the context menu. By resetting the adapter in this manner, it is possible to rectify some of the most prevalent problems.

You may also check the settings of your network adapter by going to the Network and Sharing Center in the Control Panel. This will allow you to ensure that the adapter is utilizing the appropriate gateway address as well as the appropriate settings for the other options.

Verify Your Web Bundle

speed test

If your web is working, however, is working slower than anticipated, head to a website like Speedtest.net and run a velocity test. You will get a quantity in megabits per second, denoting the velocity your pc is experiencing. From there, head to your ISP’s website and verify your invoice.

internet bill

If the quantity in your invoice is similar to your velocity test, you definitely are getting the proper speeds you pay for. If that feels too sluggish, you must improve to one thing quicker. In case your velocity test is considerably slower than the velocity you pay for, then you’re certainly having issues and will proceed with troubleshooting.

Scan for Viruses

virus scan
AVG AntiVirus for Mac

Typically your web connection might be affected by malicious code in your pc. Do a scan for spyware, viruses, and malware, all of which might have a significant influence on your web-surfing velocity and general system efficiency. Home windows come with Home windows Defender inbuilt, which might do the job properly; however, there are many free and paid utilities out there as nicely.

Bypass Your DNS Server

flush dns

Your computer makes use of a Domain Name System (DNS) server in order to look up the IP address of a website whenever you type the address of that website into your browser. These servers frequently experience problems, which makes it difficult to access websites that have friendly domain names (like PCMag.com). You theoretically have the ability to call anyone, but you do not know anyone’s number because there is no contact record in your phone. This is analogous to having a working cellphone but not having a contact list.

Try going around your DNS server by entering an IP address into your browser, such as (which is one of Google’s IP addresses). This should let you access the website directly. If the website loads without any problems, you will need to change the DNS server that you are using or clear the cache in your DNS client in order to fix the problem.

Decode the Blinking Lights

Check your modem and router if you are unable to establish any connection to the internet at all. Both should have a few LED status indications; if none of them are lighted up, it is likely that the modem or router is unplugged or has been turned off. After unplugging the power supply and turning off both the modem and the router, if you have both of these devices, you should reconnect the modem after a minute or two has passed.

If there is a power switch, ensure that it is in the “On” position so that the device can be powered on. As soon as its lights begin to illuminate, plug in your router (if doing so is necessary) and wait for it to begin booting up as well. If after plugging them in you still do not see any lights, you may have a bad power adapter, a faulty power strip, or a fried router.

You need to pay closer attention to what the lights are trying to tell you if some of the lights are on while others are off or if some of the lights are flashing continuously. For instance, if your modem’s lights are blinking rather than being steady, this could indicate that it is unable to locate an internet connection, which would require the purchase of a new modem (or a call to your ISP).

If the network light on your router is on but the Wi-Fi lights aren’t, you may need to push the Wi-Fi button on the side of the router or re-enable Wi-Fi through the setup menu on the router itself. If you want to figure out what these lights mean, you should look at the literature that came with your modem and/or router.

Who Else Is Utilizing the Web?

task manager

Potentially, every part is working correctly; however, a program in your PC—or another person in the home—utilises up all of your bandwidth. On Home windows, open up the Job Supervisor by urgent Ctrl + Shift + Esc and click on the Community column to type by community utilisation. Press Command + House to open Highlight, kind “Exercise Monitor,” and head to Exercise Monitor’s Community tab on a Mac.

mac activity monitor

If a specific program is taking a lot of bandwidth—for example, if you’re downloading a large file—possible it’s that all you need to do to get your internet speed back to normal is either wait until the process is finished or terminate the app. Whether there are no apparent suspects, check to see if anyone else in the house is downloading a large file on their computer, and if they are, tell them to stop doing so immediately. Do not give a user permission to consume all of the available bandwidth on the network if they are utilizing a game streaming service.

There is also always the possibility that a neighbor is using your Wi-Fi without your permission. We have provided instructions on how to see who is currently connected to your network as well as how to remove them.

Get a Higher Sign

When you’re utilising Wi-Fi, many issues may decelerate your connection. Attempt connecting your pc on to the router with an Ethernet cable. If that solves the problem, then your Wi-Fi sign is poor sufficient to degrade your web velocity. Verify the Wi-Fi icon in your pc: what number of bars do you’ve gotten?

When you’re low on bars, chances are you’ll want to manoeuvre your router to a different central location in your home or purchase a Wi-Fi extender. (If you have already got a Wi-Fi extender, it could simply be poor high quality—a mesh system will, in all probability, do a more excellent job).

You probably have full bars; however, there are numerous Wi-Fi networks in your construction; it could simply be too congested, and altering the channel or utilising the 5GHz band might assist clear up the issue. Take a look at our guide to boosting your Wi-Fi signal for different methods to enhance reception.

Replace Your Firmware


Firmware is the low-level embedded software program that runs your modem, router, and different community {hardware}. Most distributors present downloadable firmware updates to resolve efficiency points, add new options, and enhance velocity. Search for the firmware replace instrument within the System part of your router’s settings and comply with the directions rigorously to ensure that you are putting in the proper firmware model. Don’t obtain firmware from a third-party website.

Wipe Your Settings Clear

wi-fi settings

If restarting your router does not solve the issue, it is conceivable that a configuration option is to blame for the issue. You might give the factory default settings of your router a shot by resetting it. In order to accomplish this on the majority of routers, you will need to locate a very small reset button on the back panel, press and hold it for several seconds, and then watch for the LED lights to begin flashing. After it has been reset, you will be able to log into the web interface and configure it from the ground up. Just make sure that you do not enable the same setting that was the initial source of the issue.

Improve to a Quicker Router


If you are still using an outdated 802.11b or 802.11g router, you may want to think about making the switch to a newer, more powerful one. This is especially true if you have many PCs, smartphones, and other devices that are all competing for the same amount of bandwidth. A dual-band router provides you with two radio bands from which to choose and enables you to dedicate one band to clients that require a significant amount of bandwidth. Examples of such clients include devices that stream video and gaming consoles.

Furthermore, newer routers use the most recent applied sciences to ship speedy throughput, with enhanced Wi-Fi vary. The most recent router commonplace is 802.11ax, also referred to as Wi-Fi 6, and it is an enhanced model Wi-Fi 6E. Take a look at our record of the best wireless routers whenever you’re able to leap.

Head to the Supply

A coaxial cable splitter

In the event that debugging your modem and router do not yield any positive results, the issue may lie lower down the line. Check out the link that is leading up to your house. This is typically situated on the side of your home and may or may not be enclosed within a structure depending on your preferences. Check to see whether the main wire has been damaged in any way, such as by squirrels gnawing on it or by a storm causing it to become disconnected.

If you come across a cable splitter, check to confirm that each connection is secure and that the connectors have been crimped correctly. If the splitter has any signs of wear and tear, such as rust or grime, you should consider replacing it. The power of the signal can be diminished by low-quality splitters; therefore, if you don’t need to divide the signal, you should attempt eliminating it entirely.

As a Last Resort, Call Your Internet Service Provider

In the event that you have tried everything possible and are still having issues with your internet connection, it is necessary to get in touch with your service provider. The issue may be on their end, and they may need to install a new connection at the pole that leads into your property or new equipment, such as a more capable modem or an amplifier, in order to fix it.

If you notice that your internet connection is more sluggish than usual during certain times of the day, such as after school hours, it’s possible that your internet service provider (ISP) is simply unable to handle the increased user load. In this case, you might want to consider switching to a different service provider. The best internet service providers (ISPs) in the country have been identified thanks to our extensive testing.

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